This website collects statistical and analytical information from cookies which provides us with general and not individually specific information about the number of people who visit this website; the number of people who return to this site; the pages that they visit and the page in the site at which they entered and exited. This information helps us monitor traffic on our website so that we can manage the site's capacity and efficiency. It also helps us to understand which parts of this site are most popular, and generally to assess user behaviour and characteristics in order to measure interest in and use of the various areas of the site.
Security Policy
Time Factors online payments are processed through a payment gateway approved by all banks.
During the order process, whenever you are asked to enter your card details you should see "https" at the beginning of the site address in your browser and the padlock symbol at the bottom of your screen, indicating that this is a secure site.
Your order will be acknowledged and forwarded to Time Factors for shipping without including your card number.
All e-commerce transactions where credit and debit cards are used for payment must now be processed through an approved payment gateway.
Privacy Policy
Information Automatically Collected
Time Factors web hosting service automatically collects traffic information recording the number of "hits" that the site receives and will also record the IP address for traffic patterns and demographic purposes. Your Internet Service Provider (ISP) will usually assign you a different IP address each time you log on, so it is impossible to maintain statistics on your usage. If you have been assigned a static IP address, all your sessions can be logged but who you are will remain anonymous.
Information You Provide
You will only be asked to provide information if you place an order or subscribe to the Time Factors "Site Update" newsletter. This information is provided by you on a purely voluntary basis and you are only asked for the minimum information needed to either process your order or add you to the mailing list. Specifically, this would include:
For Placing Orders:
- Full name Registered address Shipping address (if different to registered address) Contact telephone number in case of order queries E-mail address Credit card details
For Mailing List Subscription:
- E-mail address - Name (for personally addressing the e-mail)
If you place a credit/debit card order via the website, your order is processed through an authorised payment gateway and forwarded to Time Factors , your card number is not sent to Time Factors. A hard copy of your order details is retained for accounting purposes only. Your details are not made available to any third party except for the taxation authorities if so required by them as part of an audit of my accounts.
Time Factors does not send unsolicited e-mail; you will only receive a communication in response to an enquiry or if you have specifically requested to be included on the Site Update mailing list. Click Here to be added to my mailing list.
Neither does Time Factors share details of its mailing list with any third party. If you are a subscriber and wish to amend or delete your details, please e-mail me
External Links
Time Factors contains a number of links to other sites and has no influence over, or responsibility for the security practices or content of these sites.
Further Questions Regarding Privacy
If you have any further questions regarding the Time Factors Privacy Policy which are not covered above, please e-mail me, including the word "PRIVACY" in the subject line or you can telephone on:
0044 114 240 0078 from outside the UK 0114 240 0078 within the UK
If calling from outside the UK, calls will be charged at the standard tariff usually charged from your location by your telecoms company for calls to the UK.
All calls within the UK will be charged at the rate usually charged by your telecoms company.
Returns
All watches come with a return privilege providing that the value of the goods is not diminished as a result of excessive handling. This is deemed to be handling beyond what might reasonably be expected in a shop. There is no return privilege with straps unless defective.
Any watch may be returned for any reasonable reason provided you inform me in writing within 14 days of receipt in the EU, 7 days outside the EU. For a refund or exchange, the watch must not have been worn, altered or damaged in any way; this includes removal of bracelet links and protective stickers and all supplied paperwork and accessories must be included. Any item supplied to special order is excluded from this returns policy.
Return postal charges are at the expense of the buyer. The refund will be made subject to compliance with the above and on receipt and inspection by me of the watch in question. If any returned item has been tampered with as specified above then I will need to make a charge to take that into consideration. All refunds for orders paid for by credit or debit cars will also be minus 2.5% to cover card processing costs (1.2% for the payment and 1.3% for the refund).
Please do not return any item without informing me prior to shipping and always return the item by a mode of shipping which is both insured and requires a signature. Items returned under the returns policy should be clearly marked "Goods returned to merchant under warranty". I will refuse delivery on COD items or any package which attracts customs duty because it has not been correctly marked.
Watches returned for repair under guarantee should be well packed but please do not include the watch box/pouch or any accessories. The original invoice or guarantee card should accompany the watch. Return postage costs to be met by the customer, Time Factors will pay postage to return the watch to the customer.
All items sold for which I am an authorised dealer as "New in Box" or "Like New in Box" are offered with the original manufacturer's warranty or balance of the manufacturer's warranty. It will be made clear in the item description which applies.
The guarantee covers manufacturing defects and premature failure of components; it does NOT cover damage to crystals, damage caused by unauthorised or incompetent handling or replacement of batteries within the guarantee period. Any cosmetic flaws (e.g. scratches or dust under the crystal) should be notified within 7 days of receipt.
All guarantee repairs must be carried out by the manufacturer, unauthorised repairs will cause the guarantee to be voided.
Complaints
If any item purchased form Time Factors is not as described and you have a complaint, please detail your complaint in an e-mail within 14 days of recipt. I will acknowledge receipt of your complaint within 24 hours and endeavour to resolve the complaint within 7 days.
If your complaint is judged to be valid, I will meet the cost of shipping for return and refund your purchase price plus the original cost of shipping. In some instances I will, with your agreement, agree to meet or contribute towards, the cost of local repair.
Taxes and Duties
Items Shipped Within The UK or European Union
All items shipped within the UK or European Union are charged Value Added Tax at the prevailing rate, which is 20%.
Items Shipped Outside The UK or European Union
You are not liable for Value Added Tax but may be liable for import duties at the rate set by your own country. Time Factors does not prepay duty or taxes. Taxes on watches sent to the USA are typically charged at 6 - 7% of the invoice value. Not all shipments are taxed but you should be aware that it is a possibility.
Please contact me if you are uncertain about your tax liability situation.
